Terms & Conditions

Our website address is: https://zirconiteprotection.co.uk

Welcome to ZIRCONITE PROTECTION. Before you register or use this service, you should read and agree to these Terms and Conditions of use, including any future amendments (collectively, the “Agreement”). You should also visit this page periodically to review the terms and conditions. ZIRCONITE PROTECTION may, at its sole discretion, modify or revise these terms and conditions and policies at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by this Agreement, you may not use the ZIRCONITE PROTECTION service.

In these Terms and Conditions “we”, “our”, “us” and “ZIRCONITE PROTECTION” refer to “ZIRCONITE PROTECTION”; “you”, “your” , “yourself” and “member”, refers to the customer and/or user of the website.

Description of Service.

ZIRCONITE PROTECTION is an online shop (the Service) that offers car care and detailing products.

Acceptance of Terms.

By accessing the content of www.zirconiteprotection.co.uk (“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available via the link on our home page. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Copyright.

All intellectual property of ZIRCONITE PROTECTION such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of ZIRCONITE PROTECTION. By using the Website you agree to respect the intellectual property rights of ZIRCONITE PROTECTION and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

Disclaimers.

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the Website is provided on an “as is” and “as available” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.zirconiteprotection.co.uk Website and cannot provide any representation that using the Website will be error-free. ZIRCONITE PROTECTION also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.

Third Parties.

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Severance.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Other.

ZIRCONITE PROTECTION reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent.

Governing Law and Jurisdiction.

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect.

Complaints Procedure.

You can make a complaint in writing, by fax or by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.

Please direct your complaint to:

Zirconite Protection
Unit 5 Orwell Court
Hurricane Way
Wickford
Essex
SS11 8YJ
Email: support@zirconiteprotection.co.uk

We will reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time – for instance, because a detailed investigation is required – we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.

Description of Goods/Warranty and Liability.

We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the suitability of the Goods for the Customer’s purpose Goods are not sold on a trial basis. We monitor manufacturers product changes regularly and endeavour to reflect these changes on our Website, but cannot provide any representation that using the Website will be error-free. Descriptions, How To Guides, User Guides, MSDS or any other material corresponding to the use of the goods are for a guide & information only. Before use of any good or product the directions on the label, or containing document(s) should be followed. If in doubt or if there is contradictory/missing information, please contact us or the manufacturer for clarification.

Gift Vouchers.

ZIRCONITE PROTECTION Gift Vouchers may only be redeemed on the ZIRCONITE PROTECTION website (zirconiteprotection.co.uk) and used for the purchase of products listed in the online shop.

Gift vouchers cannot be used to purchase further Gift Vouchers and have no cash redemption value.

One or more Gift Vouchers (or Gift Cards) can be redeemed against an order. If the order exceeds the amount of the Gift Voucher(s), the balance must be paid by credit/debit card or PayPal. If the order amount is less that the total of the Gift Voucher(s), then balance will remain on the Gift Voucher until redeemed or the Gift Voucher expires.

Correctly purchased Gift Vouchers may be used in conjunction with additional discount promotions offered by the ZIRCONITE PROTECTION unless stated otherwise on the individual promotions.

Gift Vouchers expire one year from the date of issue, where permissible under applicable law and ZIRCONITE PROTECTION is not responsible if a Gift Voucher or Gift Card is lost, stolen, destroyed or used without permission.

All other ZIRCONITE PROTECTION terms and conditions of purchase and use shall also apply. These terms and conditions are subject to change without notice.

Subscriber Newsletter / Offers.

Periodically ZIRCONITE PROTECTION send offers by email to opt-in subscribers. These include but are not limited to, product giveaways, free delivery offers or discount off website prices. Each offer is triggered by unique codes contained in the email newsletter that have a validity period and expiry date.

Once the offer has expired, ZIRCONITE PROTECTION is unable to retrospectively apply the code or add free products. Furthermore, only orders placed within the validity period are eligible.

VIP Club Membership Terms & Conditions.

  • Subscribers to the VIP Club Membership scheme are under no obligation to purchase goods from ZIRCONITE PROTECTION.
  • Each membership purchased is valid for one year from the date of purchase. The membership fee is non-refundable and is non-transferable. Your membership will automatically renew each year on your anniversary date until cancelled. Purchase of a membership grants you access and use of exclusive members only pricing and information. If you purchase a membership, you agree that any information you provide to us will be current, accurate and complete.

  • Each Membership is assigned to one billing address. Memberships or membership details cannot be shared. Sharing of memberships or membership details will result in the membership being terminated.

  • New VIP Club Members may be offered free products as an incentive or a welcome offer. Only new VIP Club members are entitled to free products and welcome offers. Renewing or returning customers are only entitled to free products at our discretion or as part of a current promotion.

  • Memberships must be in good standing at time of order shipment for orders to be shipped. Cancelled memberships cannot have orders shipped. Cancelled memberships cannot access member pricing.

  • All Member Pricing and member only products are confidential. If you are found to be disclosing confidential Member Pricing or a list of the members only products, your membership will be terminated with no refund.

  • Products purchased through the VIP Membership cannot be re-sold via online marketplaces such as Amazon and Ebay, etc. without prior written consent. This list includes ALL online marketplaces. Re-selling products will result in the membership being terminated.

  • When you purchase a membership, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email.

  • You are responsible for maintaining the confidentiality of your password for access to your account, and you agree to accept responsibility for all activities that occur on your account. In the event that the confidentiality of your account or password is compromised in any manner, you will notify ZIRCONITE PROTECTION immediately. ZIRCONITE PROTECTION reserves the right to take any and all action, as it deems necessary or reasonable to maintain the security of the site and your account.

  • ZIRCONITE PROTECTION reserves the right to modify these Site Terms in our sole discretion from time to time and only ZIRCONITE PROTECTION has the right to do so. We reserve the right to change the goods and services advertised or offered for sale through the site, the prices or specifications of such goods and services.

  • If any provision of the Membership Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of the Terms and shall not affect validity and enforceability of any remaining provisions.

  • It is ZIRCONITE PROTECTION’s intention to run the VIP Club Membership scheme for the foreseeable future. However, ZIRCONITE PROTECTION reserve the right to suspend, postpone or cease operation of the VIP Club Membership scheme at any time. In the event of such suspension, postponement or cessation, no compensation or recompense whatsoever will be due to Subscribers to the VIP Club Membership Scheme.

  • We can take any action we consider appropriate including suspension of individual subscriptions, if we have reason to believe that you are abusing the VIP Club Membership scheme or not adhering to the terms and conditions.

Trade Accounts

Trade accounts are welcome. Once accepted as a ‘Trade Customer’, a trade discount will be applied to all products stocked by ZIRCONITE PROTECTION on single orders (excludes sale, special offer items, certifications, and training days). Discount is applied automatically when logged in and conditions met.

Any orders containing back-ordered products will be shipped in full when the items are back in stock and not part shipped. If an order is placed with a back order item, you will be notified by email and one of our team members will follow this up. If you wanted to remove/exchange any back order item, please email sales@zirconiteprotection.co.uk or call 01268 766500.

Trade account email addresses must be subscribed to our newsletters, you are able to opt out of this at anytime, but in doing so would default back to a regular account. ZIRCONITE PROTECTION reserve the right to close any trade account that does not comply with the qualifying criteria at anytime. Trade accounts will automatically close after long periods of inactivity, to reopen this, a new application will have to be made, this is typically after 12 months.

ZIRCONITE PROTECTION will regularly run product, or site wide promotions and will typically not be available in conjunction with Trade Accounts, but are subject to their own T&C’s.

Pricing Errors.

In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

International Payments.

Prices displayed in anything other than GBP (£) are for representation only and are calculated using live exchange rates. Payments to GTO Distribution Ltd (t/a ZIRCONITE PROTECTION) will be processed in GBP (£) and are subject to exchange rates and fees set by your bank. GTO Distribution Ltd (t/a ZIRCONITE PROTECTION) can not be held responsible for these differences and any additional charges for international payments must be borne by you.

Product Images / Specifications.

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. This does not effect your rights under the Unfair Contract Terms Act 1977, section 12.

Returns Policy – Unused / Non Faulty Items:

If you change your mind after you’ve received the items, you can return them to us for a full refund. All we ask, is you send the items back unused in the original packaging, with all accessories, leads, user manuals included, and that you take reasonable care of the goods. We will refund the full cost of the returned items but NOT the shipping cost associated with any carriage charges. We recommend you use a tracked method when sending the items back to us so you are covered in the event the carrier loses or damages the item. The buyer is responsible for the cost of return on non faulty items no longer required.

As are your rights you have the ability to inspect the goods within 14 days of arrival. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. A 15% deduction can be made if the value of the returned unwanted goods has been reduced as a result of you handling them more than was necessary.

Returns Policy – Faulty Items:

If your product develops a fault, we will assist with either a replacement or organise a repair or spare parts to resolve the issue in line with the manufacturer’s warranty which can be found on the relevant product page. ZIRCONITE PROTECTION will bare the cost of postage for collection and return of any faulty item within 30 days of original purchase, as long as the item is found to be faulty by way of manufacture, rather than by user miss-handling. If miss-handling is to be the cause of the fault then ZIRCONITE PROTECTION hold the right to recoup this postage cost by charge to the customer or deducting from credits due. Any item that develops a fault after 30 days will be subject to “The Manufacturers Warranties” and is the responsibility of the manufacture on how these are processed. Normally, the customer will need to cover any returns costs to ZIRCONITE PROTECTION and item(s) deemed manufacturer faulty repaired or replaced, will be sent back to the customer without further charge.

Returns Policy – Special Order Items

Please be aware, all goods and items that are ‘Mixed To Order’, ‘Handmade To Order’, ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’, ‘Bespoke’, ‘Specifically Amended’, ‘Non-Stocked’, ‘Ordered Especially’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Special Order’ and cannot be returned to us for a refund. This includes but not limited to items which are non UK variants such as non standard UK voltage machines/chargers or variants of stocked items only normally sourced from outside of the UK. If any ‘Special Order’ goods or items be undeniably wrong when delivered to the customer, excluding any reasons made below, ZIRCONITE PROTECTION will have the right to replace the ‘Special Order’ goods or items with the correct version as originally ordered. ZIRCONITE PROTECTION will aim to replace the wrong goods or items as quickly as possible. If the wrong ‘Special Order’ goods or items cannot be replaced with the correct ‘Special Order’ then a refund may be granted. (Please see ‘Distance Selling Act’ for your statutory rights).

Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email sales@zirconiteprotection.co.uk or phone 01268 766500 with your enquiry.

Please contact us before returning any ‘Special Order’ goods or items. Should any ‘Special Order’ goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such ‘Special Order’ goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Special Order’ goods, or items, with our intent. Unsolicited returned ‘Special Order’ goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of ZIRCONITE PROTECTION.

As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:

  • Slight colour variations
  • Slight fit variations
  • Different style of pipings and seams
  • Different size and weight

Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it. ZIRCONITE PROTECTION Will Not Accept The Following:

  • Any customer’s personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product does not perfectly suit you or the end result does not meet your expectation.
  • Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
  • The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
  • Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands. Please be careful when opening your parcel.

Refunds.

If for any reason you are issued with a refund, please note the following:

We will apply the refund to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business days to post to your account. A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Order Cancellation.

Orders may be cancelled prior to dispatch. Orders cancelled after dispatch will be treated as non-faulty items above.

Please direct any questions to:

Zirconite Protection
Unit 5 Orwell Court
Hurricane Way
Wickford
Essex
SS11 8YJ
Email: support@zirconiteprotection.co.uk